Terms of service

Terms of Service

Last Updated: August 30, 2026

Welcome to Thread Culture.

These Terms of Service ("Terms") govern your use of threadculture.store and your purchase of products from Thread Culture.

By accessing our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our website.

1. About Thread Culture

Thread Culture is an online fashion and clothing store offering apparel and related products to customers in India.

Throughout these Terms, "Thread Culture", "we", "us", and "our" refer to Thread Culture.

2. Eligibility

You must provide accurate and complete information when placing an order.

If you are under the age at which you can legally enter into a contract under applicable law, you should use the website only with the involvement and consent of a parent or legal guardian.

3. Products

We make reasonable efforts to display product descriptions, photographs, colours, measurements, sizes, and other product information accurately.

However:

Actual colours may vary depending on your device or display.
Minor variations may occur due to manufacturing processes.
Measurements may have reasonable manufacturing tolerances.
Product availability may change without notice.

We reserve the right to correct errors in product descriptions, pricing, availability, or other information.

4. Product Prices

All product prices displayed on the website will be presented in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges, discounts, and other charges will be displayed during checkout where applicable.

We may change prices at any time, but changes will not affect an order that has already been accepted except where permitted by applicable law.

5. Orders

When you place an order, you are making a request to purchase the selected products.

An order confirmation does not necessarily mean that Thread Culture has accepted the order in every circumstance.

We reserve the right to cancel or decline an order where reasonably necessary, including situations involving:

Product unavailability
Pricing or listing errors
Suspected fraudulent activity
Incorrect customer information
Delivery restrictions
Technical errors
Other legitimate operational or legal reasons

If we cancel an order after payment has been successfully collected, any refund legally or contractually due will be processed through the applicable payment method.

6. Payment

You agree to provide valid payment information when placing an order.

Payments may be processed through third-party payment providers.

Thread Culture does not ask customers to disclose OTPs, UPI PINs, card PINs, passwords, or banking credentials.

If you receive a suspicious payment request claiming to be from Thread Culture, please contact us directly.

7. Shipping

Shipping and delivery are governed by our Shipping Policy.

Estimated delivery timelines are not guaranteed and may be affected by circumstances beyond our reasonable control.

8. Replacement Policy

Thread Culture provides a 7-day replacement policy for eligible products.

Replacement requests are governed by our Return & Replacement Policy.

Our standard policy does not provide refunds for ordinary change-of-mind or preference-based requests.

Nothing in these Terms is intended to exclude or restrict consumer rights or remedies that cannot legally be excluded under applicable Indian law.

9. Customer Responsibilities

You agree to:

Provide accurate information
Use the website lawfully
Not misuse the website
Not attempt unauthorized access
Not interfere with website security
Not use automated systems to abuse the website
Not submit fraudulent orders
Not provide false information
Not infringe the rights of Thread Culture or third parties

10. Intellectual Property

All content on the Thread Culture website, including:

Logos
Brand names
Product photographs
Graphics
Designs
Text
Videos
Website layouts
Software
Icons
Marketing materials

is owned by Thread Culture or used with appropriate permission/licensing, unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our content without prior written permission.

11. User-Submitted Content

If you submit reviews, photographs, comments, feedback, or other content to Thread Culture, you represent that:

You have the right to submit the content.
The content does not unlawfully infringe third-party rights.
The content does not contain unlawful, abusive, fraudulent, or misleading material.

You grant Thread Culture a non-exclusive, royalty-free right to use such content for legitimate business purposes, including displaying customer reviews and marketing, subject to applicable law.

12. Website Availability

We aim to keep the website available and functioning properly.

However, we do not guarantee that the website will always be:

Available without interruption
Free from errors
Completely secure
Free from technical issues

We may temporarily suspend website access for maintenance, security, upgrades, or other operational reasons.

13. Third-Party Services

Our website may use third-party services such as:

Payment gateways
Shipping providers
Analytics platforms
Marketing platforms
Social media services
Technology providers

Third-party services may have their own terms and privacy policies.

14. Fraud and Abuse

Thread Culture may investigate orders or accounts that appear fraudulent, abusive, or suspicious.

We may take appropriate action permitted by law, including cancelling suspicious orders or restricting access to our services.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Thread Culture will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms limits liability or consumer remedies that cannot legally be limited under applicable Indian law.

16. Force Majeure

Thread Culture will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters
Severe weather
Government restrictions
Public emergencies
Strikes
Transportation disruptions
Internet or telecommunications failures
Courier disruptions
Acts of third parties
Other events beyond our reasonable control

17. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of the website after an update constitutes acceptance of the updated Terms to the extent permitted by applicable law.

18. Governing Law

These Terms are governed by the laws of India.

Nothing in these Terms limits any consumer rights or legal remedies available under applicable Indian law.

19. Dispute Resolution

If you have a concern regarding an order or our services, we encourage you to contact us first so that we can attempt to resolve the issue.

Email: support@threadculture.store

Nothing in this section prevents a consumer from exercising rights or remedies available under applicable law.

20. Contact

For questions regarding these Terms, contact:

Thread Culture