Shipping policy
Shipping Policy
Last Updated: August 30, 2026
Welcome to Thread Culture.
We aim to make your shopping experience simple, transparent, and reliable. This Shipping Policy explains how we process and deliver orders placed through threadculture.store.
1. Shipping Coverage
Thread Culture currently ships orders to addresses across India, subject to serviceability by our delivery partners.
Some remote or restricted locations may have limited delivery availability.
If your location is not serviceable, we will notify you and provide the available options.
2. Order Processing Time
Orders are generally processed within 1–3 business days after successful order confirmation.
Orders placed on Sundays, public holidays, or during major sales/promotional periods may require additional processing time.
Once your order has been dispatched, you will receive shipping/tracking information through the contact details provided during checkout, where tracking is available.
3. Estimated Delivery Time
After dispatch, delivery generally takes approximately:
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Metro cities: 2–5 business days
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Other cities and towns: 3–7 business days
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Remote locations: 5–10 business days
These are estimated delivery timelines and are not guaranteed.
Actual delivery time may vary due to courier delays, weather conditions, public holidays, operational disruptions, incorrect address details, or circumstances beyond our reasonable control.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Any free-shipping offer will be subject to the terms and minimum order value specified in the applicable promotion.
5. Order Tracking
Once your order has been dispatched, you may receive a tracking link or tracking number through email, SMS, WhatsApp, or other available communication channels.
Tracking information may take some time to become active after the shipment is handed over to the delivery partner.
6. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information.
Please carefully check your:
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Name
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House/Flat number
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Street/locality
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City
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State
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PIN code
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Mobile number
If an order is returned to us because of an incorrect or incomplete address, repeated failed delivery attempts, or the recipient's unavailability, additional shipping charges may apply for re-dispatch, where applicable.
7. Delayed Delivery
If your order is delayed beyond the estimated delivery period, please contact us at:
We will coordinate with the delivery partner and provide you with the available shipment status.
Delivery delays caused by courier partners, natural events, government restrictions, strikes, technical failures, or other circumstances beyond our reasonable control may take additional time.
8. Lost or Damaged Shipments
If your package appears damaged at the time of delivery, please document the condition of the package and contact us as soon as possible.
If an order is reported as lost or delivered incorrectly, Thread Culture will coordinate with the relevant delivery partner to investigate the shipment.
9. Delivery Confirmation
An order may be considered delivered based on the delivery confirmation provided by the relevant logistics partner.
If you believe an order has been incorrectly marked as delivered, please contact us promptly at:
10. Cash on Delivery
Where Cash on Delivery (COD) is available, the availability, applicable charges, order limits, and other conditions will be displayed at checkout.
Thread Culture may restrict COD availability for certain locations, products, order values, or circumstances.
11. International Shipping
Thread Culture currently focuses on shipping within India.
International shipping, if introduced in the future, will be governed by the shipping terms displayed at the time of purchase.
12. Contact Us
For shipping-related questions, please contact:
Thread Culture
Email: support@threadculture.store
We will make reasonable efforts to assist you with your shipment and delivery concerns.