Return & Replacement Policy

Last Updated: August 30, 2026

At Thread Culture, we want you to be happy with your purchase. We offer a 7-day replacement policy for eligible products.

1. 7-Day Replacement Policy

You may request a replacement within 7 days from the date of delivery of your order.

Our standard policy is replacement only. We do not offer refunds for change of mind, incorrect size selection, or other non-defect-related reasons, subject to applicable consumer laws.

To be eligible for a replacement, the product must:

• Be unused and unworn
• Be unwashed and unaltered
• Have all original tags attached
• Be returned in its original packaging
• Be in the same condition in which you received it
• Include the original invoice/order details or other valid proof of purchase

Replacement requests must be raised within 7 days of delivery.

2. How to Request a Replacement

To request a replacement, contact us at:

support@threadculture.store

Please include:

• Order number
• Product name
• Reason for replacement
• Clear photographs/videos of the product, where applicable

Our team will review your request and provide further instructions.

Please do not send any product back without receiving prior approval from Thread Culture.

3. Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive a product that is:

• Damaged during delivery
• Defective or has a manufacturing defect
• Different from the product you ordered
• Missing an item or component that was part of your order

please contact us at support@threadculture.store as soon as possible and preferably within 7 days of delivery.

We may request photographs or videos of the product and packaging to verify the issue.

If the issue is verified and the request is approved, Thread Culture will arrange an appropriate replacement in accordance with this policy and applicable law.

4. Size Replacement

If you have ordered the wrong size, you may request a size replacement within 7 days of delivery, provided that:

• The requested size is available
• The product is unused and unworn
• Tags are intact
• The product has not been washed or altered
• The product is returned in its original condition and packaging

Size replacement is subject to availability.

If the requested size is unavailable, we will contact you regarding the available options.

5. Products Not Eligible for Replacement

A replacement request may be rejected where the product:

• Has been worn or used
• Has been washed
• Has been altered, tailored, repaired, or modified
• Has missing or removed tags
• Has been damaged after delivery due to misuse or improper handling
• Shows signs of wear, stains, perfume/deodorant, makeup, or other use
• Is returned without prior approval
• Is requested after the applicable 7-day period

Products purchased during a sale or promotional offer are also subject to the same replacement conditions unless otherwise stated on the product or offer page.

6. No Refunds

Thread Culture's standard policy is replacement only and not refund.

We do not provide refunds for:

• Change of mind
• Incorrect size selection
• Incorrect product selection
• Personal preference
• Colour preference
• Products that no longer meet the replacement eligibility conditions

However, nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

Where a refund or other remedy is required by applicable law, Thread Culture will comply with the applicable legal requirements.

7. Replacement Shipping

Where a replacement is approved because the product was received damaged, defective, or incorrect, Thread Culture will provide the applicable return/replacement instructions.

For size-related or other eligible replacement requests, any applicable shipping or handling charges will be communicated to you before the replacement is processed.

8. Replacement Process

The replacement process generally works as follows:

Step 1: Contact us at support@threadculture.store within 7 days of delivery.

Step 2: Provide your order number and details of the replacement request.

Step 3: Share photographs/videos if requested.

Step 4: Our team reviews the request.

Step 5: If approved, we provide return instructions.

Step 6: Send the product back as instructed.

Step 7: Once the returned product is received and inspected, we process the eligible replacement.

Replacement is subject to product availability.

9. Delivery Inspection

For damaged or incorrect orders, we recommend recording an unboxing video and retaining the original packaging until you have confirmed that your order is correct and undamaged.

An unboxing video may help us investigate delivery-related disputes, although the absence of an unboxing video does not by itself determine whether a consumer's statutory rights apply.

10. Cancellation

Order cancellation requests should be made as soon as possible after placing the order and before dispatch, where cancellation is available.

Once an order has been dispatched, cancellation may not be possible under our standard policy.

11. Contact Us

For any questions regarding replacements, damaged products, defective products, or incorrect orders, please contact:

Thread Culture

Email: support@threadculture.store

We will review every eligible request fairly and in accordance with our policy and applicable Indian consumer-protection laws.