Privacy Policy

Last Updated: August 30, 2026

This Privacy Policy explains how Thread Culture ("Thread Culture", "we", "us", or "our") collects, uses, stores, and protects personal information when you visit or purchase from threadculture.store.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Information you provide directly

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect:

• Full name

• Email address

• Mobile/telephone number

• Billing address

• Shipping address

• PIN code

• Order details

• Product and size information

• Payment-related information

• Customer support communications

• Information you voluntarily provide to us

We do not generally store complete payment card details on our own systems. Payments may be processed by third-party payment service providers.

Information collected automatically

When you browse our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring pages

• Approximate usage information

• Website interaction information

• Cookies and similar technologies

2. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders

• Delivering products

• Processing payments

• Sending order confirmations and updates

• Providing customer support

• Processing replacement requests

• Preventing fraud and misuse

• Improving our website and products

• Understanding website usage

• Managing customer accounts

• Sending marketing communications where permitted

• Complying with applicable legal and regulatory requirements

• Protecting our rights, property, and users

3. Payments

Payments may be processed through third-party payment gateways or financial service providers.

When you make a payment, information necessary to process the transaction may be shared with the relevant payment provider.

Thread Culture does not intentionally collect or store your complete card number, CVV, UPI PIN, banking password, or similar authentication credentials.

You should never provide your UPI PIN, card PIN, OTP, or banking password to Thread Culture through email, phone, WhatsApp, or any other communication channel.

4. Shipping and Delivery Partners

To deliver your order, we may share necessary information such as your name, address, PIN code, mobile number, and order details with logistics and delivery service providers.

Such information is shared only to the extent reasonably necessary to fulfil the delivery and related services.

5. Shopify and Service Providers

Our online store may be hosted and operated using third-party technology and service providers, including Shopify and other vendors that support:

• Website hosting

• Payment processing

• Order management

• Shipping

• Analytics

• Customer support

• Marketing

• Fraud prevention

• Website security

These providers may process information in accordance with their own applicable privacy policies and contractual obligations.

6. Cookies and Similar Technologies

We may use cookies, pixels, tags, analytics technologies, and similar tools to:

• Keep the website functioning

• Remember preferences

• Understand website traffic

• Improve website performance

• Measure marketing campaigns

• Provide relevant advertising, where applicable

• Prevent fraudulent or abusive activity

You may be able to control certain cookies through your browser or available website cookie controls.

Disabling certain cookies may affect some website functionality.

7. Marketing Communications

Where permitted, we may send promotional communications regarding:

• New products

• Offers

• Sales

• Product launches

• Brand updates

You may opt out of promotional emails by using the unsubscribe option provided in the communication or by contacting us.

Transactional communications relating to your order, payment, delivery, replacement, or account may still be sent where necessary.

8. Sharing of Personal Information

We do not sell your personal information as a standalone product.

We may share necessary information with trusted third parties where reasonably required for:

• Payment processing

• Order fulfilment

• Shipping

• Customer support

• Website operations

• Analytics

• Marketing

• Fraud prevention

• Legal compliance

• Business operations

We may also disclose information where required by applicable law, legal process, government authority, or to protect our legal rights.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Fulfilling orders

• Customer support

• Handling replacement requests

• Accounting and tax requirements

• Legal and regulatory compliance

• Fraud prevention

• Resolving disputes

• Protecting our legal rights

When information is no longer reasonably required, it may be deleted, anonymised, or otherwise handled in accordance with applicable law.

11. Your Privacy Rights

Subject to applicable law and the relevant provisions becoming applicable to us, you may have rights relating to your personal data, including rights to:

• Request information about processing of your personal data

• Request correction of inaccurate personal data

• Request deletion/erasure where legally applicable

• Withdraw consent where processing is based on consent

• Raise a grievance regarding processing of your personal data

• Exercise other rights available under applicable data-protection law

Requests can be made by contacting us at:

support@threadculture.store

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

13. Third-Party Websites

Our website may contain links to third-party websites, applications, social media platforms, payment services, or other external services.

Thread Culture is not responsible for the privacy practices or content of third-party services.

We recommend reviewing their respective privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services.

The updated version will be posted on this page with the revised "Last Updated" date.

15. Contact and Grievance

For privacy-related questions, requests, or complaints, please contact:

Thread Culture

Email: support@threadculture.store

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.

16. Governing Framework

This Privacy Policy is intended for customers using Thread Culture's services in India and will be interpreted in accordance with applicable Indian laws and regulations relating to privacy and personal data protection.