FAQ

Payment Methods Accepted?

We accept payments Via credit/debit card ( Visa, Mastercard ) Gpay and other source of online payment methods.

How can I track my order?

Once your order has been shipped you will recieve a confirmation email with a tracking number. You can use this tracking number to monitor the status of delivery.

What is your return policy?

We have a hassle-free return policy. if you are not satisfied with your purchase, you can return it within 5 days for a refund or a replacement. please refer to our return/refunds policy for more detailed information.

Shipping Time?

We ship all your orders within 3- 7 working days.

Are your products Authentic?

Yes, We guarantee that all the products on our website are 100% authentic. We source our products directly from authorized distributors and manufacturers.

What color and printing method we use?

We use CMYK  ink colors to blend and create unique colors and we use DTG Printing.

What if my item is damged during shipment?

Even after several quality checks, it is possible that the You receives a damaged product due to manual or mishandled by couriers. To claim misprinted, damaged, or defective items, you must submit your request within 7 days of delivery. For replacements and refunds,

Kindly unbox the package carefullyand please send us unboxing videos and pictures of the defective product, along with images of the original packaging @threadculture27@gmail.com

If you do not have an unboxing video of the order and we fail to verify the cause, and we will not be liable for refunds/replacement of such products.